CV Profile No.57120

Customer service officer:  Screened over 20 business loans clients daily and referring them to the business loan department.  Ensured that all customer documentation for account opening is 100% KYC compliant.  Data Analysis while generating reports on daily, weekly and monthly basis.  Implemented account opening process for over 15 customers daily.  Posted more than 100 transaction tickets on a daily basis  Maintained zero rate within one year.  Deals with over 20 customer’s complaints, queries and information requests on a daily basis  Enrollment of over 10 customers on BVN platform  Addressing of over 20 loan clients on a daily basis  Ensures that all customer’s documentation for account opening is KYC compliant  Implements the front administrative activities of the bank  Offers customer care services to customers in line with the bank policies  Preparation of over 20 loan documents and reports  Markets the bank product bouquet to customers