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CV Profile No.44471

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Job category searched
» IT, new technologies
» Management
» IT, software engineering, Internet
» Maintenance, servicing, after-sales services
» Services other
» Telecom
Professional experience . More than 10 years
Professional Experience: 
Program Director Fulfillment Responsible
Huawei Technologies
Since 02.2020
• Managing Program of XXX Million USD. • Converted Loss Projects to profitable & Healthy from -X% to +YY%. • Effective High Level Customer Communication with CTO, CPO, CFO & 10 Directors. • Engineering & Maintenance Projects Ownership to have Zero Penalties and Achieving Customer & Internal KPIs 100%. • Owner Of Network Safety , Availability and QHSE • Life Cycle Management: Planning, Presales, sales, manufacturing, shipping, arrival, customs clearance, warehouse landing, start of delivery, closing projects Succeeded to build Cross Cultural strong Teams. • Bidding setup (with Customers and Subcontractors) • Program Budget and Planning
Managed Services Program Director
Huawei Technologies
01.2014 - 02.2020
• Operation and Customer Satisfaction Owner. • High Level Customer escalation contact. • Responsible for new managed services projects setup and delivery in North Africa Region at Due Diligence, pre-transition, transition, transformation including the whole project implementation delivery phases for NOC, Field Maintenance, Network Optimization and Spare Part Management • Fulfilling the contractual commitments, obligations and ensuring customer satisfaction in regarding the delivery quality. Obtaining Contract rights • Creates organizational structures and executes MS project work plans and revises as appropriate to meet changing needs and requirements. • Identifies resources needed and hire the required resources and assigns job responsibilities. •Manages day-to-day operational aspects of a project and scope and network O&M daily issues. • Effectively applies Huawei’s methodologies and processes based on eTOM and MSUP. • Apply cost saving techniques for already running managed service projects. • Identifies business development and "add-on" sales opportunities whenever possible. • Analyzes projects profitability, revenue, and margins and accountable for project P/L. • Supports the Managed Service sales force during the opportunity’s creation, engagement phase, tender preparation, resource dimensioning, solution creation and customer negotiations and contract creation.
ICT Manager
Huawei Technologies
01.2011 - 01.2014
• Manage North Africa Pre-sales Team • Business Plan Sales Forecast • Customer Negotiation including bid analyses, competitors’ analyses • Owner of Data Centers projects achieving several breakthrough • Huawei Cloud Computing Product Manager • ICT Integration of different Solutions and Technologies (Solutions Manager)
Senior Networks Security Engineer
Orange Business Services
04.2006 - 01.2011
• Complex Project Implementation Owner (Philips, AngloGold, MS, ESA, PMI) • Start and owns MHS equipment Staging, Configuration, Field Work and connection, commissioning, Testing, Service Acceptance, Baby Sitting, and hand over to Operation, • CAB Member (Change Advisory Board) • Manage Transition Technically • Different Managed Hosting & Security Project • Support Operation Team • Training and Technology/Know howto transfer to Operation and Dedicated Support Teams.
Head of Technical Assistance Unit
United Nations Development Program
03.2003 - 07.2006
• Manage the Technical Assistance Unit • 7 Projects at United Nations Development Program from Technical issues • Big Events readiness, • Training of Staff, • Procurement and RFP Creation, publishing for different Project • Support Remote Projects • Data Center Projects • L2/L3 System Administration • Talents Recruitment
Experience: - Total of +20 years’ in ICT - 5 Years of Program Management - 6 Years of Maintenance (Managed Services including NOC, FM, ESCO etc..) - 10 Years ICT Operation and Service Management - 5 Years of Contract Management Skills: - ICT Program Management - Service Delivery Management - Maintenance Delivery for Multi-Vendor ( Wireless & IT) - P&L Management and Achieving Financial Indicators - Customer Interfacing with excellent presentation skills - ITIL , Digital Transformation - Team Leadership - Network Security - Continuous Improvement - Achieving KPI/SLA - Account Strategy setup with KAM - Analytics and Business Intelligence - Open Source and IT tools cost reduction - Wireless Multi-Vendor Experience (Huawei, ZTE, Ericsson, Nokia, SAIE , etc.,) - IT Multi-Vendor Experience (HP,DELL, CISCO, Fortinet , BlueCoat , Juniper) - Information Security - QHSE Management (Quality, Health, Safety and Environment Management) - Data Centers (Design, Infrastructure , Implementation , Operation) - Research and Development (R&D) - Very Extensive detailed experience in power technology (Diesel Generators, Solar, Rectifiers, Hybrid etc.)
Education . Master
ParkWood University
09.1997 - 06.2002
Computer Science and Information Technology
Indian School of Management & Studies
Since 07.2019
International Management
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