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CV Profile No.38842

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Last name : *******************
First name : ******
Phone : +3***********
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Date of birth : : ********
Nationality : ***
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Profile details

Job category searched
» Management
Professional experience
More than 10 years
» Aeronautics, naval
» Airport and shipping services
» Maintenance, servicing, after-sales services
» Motor, transportation equipment, reparation
Professional Experience: 
Since 06.2019
Parts Salesman
BMW & Mini, Stratoudakis Ltd
Stratoudakis Ltd is the biggest independent spare parts reseller in Southeast Europe for original & aftermarket BMW & Mini parts. With a turnover of more than €5m per annum, my job is to receive & execute orders by phone and by the physical presence of the clients. Doing the first “remote” diagnosis of the car and suggest the best value for money goods supply.
12.2017 - 04.2019
Aftersales Manager
VW & Audi, ETEA Sa
Re-design the aftersales operation; the transition from an internal focus to customer focus and run the daily aftersales operation of a busy workshop (approx 40 entries per day). Plan a B2B parts sales strategy to increase parts turnover (32% growth of wholesales) Growth 7% of in-shop turnover, CSI 4.7/5.0. Absorption 135% & we achieved all quantity & quality targets by VAG. Unfortunately, I had to resign cause of a major disagreement with the ownership.
08.2015 - 07.2017
Aftersales/Project Manager
Porsche, Multiple Group EA, Kenya
Successfully manage and accomplish the Porsche bodyshop project, as well as professionally train, mentor and direct the employees. Possess widespread knowledge related to Audatex and Spanesi Touch measurement system. As the project came to end before my contract expiration, the group moves me into another company; RT East Africa Ltd. RT E.A., was an importer of MAN trucks and some truck spare parts companies as well (Frasle, Hengst etc.) Precisely perform operations related to the transformation of the department from internally focused on customer focus. Execute PB2B parts sales, implement Service Contracts and take corrective actions to reduce parts obsolesce stock.
08.2014 - 08.2015
Aftesales Manager
Jaguar Land Rover, Alliance Motors Ghana Ltd
Spearheaded JLR aftersales operations in Ghana, oversaw procedures in service and parts, Service Core Process (48% to 93%), Net Promoters score, Dealers Standards (57% to 95%), formulated and applied short and long terms marketing strategies for after-sales department to achieve the desired results & KPI’s. Directed of three projects, which included; built and sustained dealership network, developed a new central workshop in Accra, and established an Aluminium Body Repair Center (ABRC). With our GM, we were responsible for new car sales for fleet customers.
02.2013 - 07.2014
Aftersales Manager
Jaguar Land Rover, Coscharis Group, Nigeria
Rehabilitated aftersales operations in JLR in Nigeria, proactively contributed to screening and re-designing policies and procedures in Service and Parts, for all 12 branches. Designed, developed and implemented action plans, to achieve budget objectives. Examined results and implementation of company Service policies, moreover monitored resources in Department, including; elaboration of incentive plans, appraisal procedures, staffing and training of personnel.
Skills
Team Leader, Problem Solver, Business Growth & Sustainability, People Management, Customer Superior Service, Customer Retention, Marketing Management, P&L, KPIs, Team Training, Team Motivation
Education
College
09.1989 - 07.1991
Aircraft Technology & Engines
Aerotechniki
.
Languages
englishfluent
greeknative
More information
in 1 month
Bo - Bonthe - Freetown - Kabala - Kailahun - Kambia - Kenema - Koidu - Magburaka - Makeni - Moyamba - Port Loko - Pujehun - Waterloo - International
Place of residence : Thessaloniki
Permanent contract - Fixed-term contract
18.11.2020
22

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