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CV Profile No.37259


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Last name : ********
First name : *****
Phone : +9**********
Email : ******@******
Date of birth : : ********
Nationality : ****
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Profile details

Job category searched
» Accounting, controlling, finance
» IT, new technologies
» Production, maintenance, quality
Professional experience
More than 10 years
» IT, software engineering, Internet
Professional Experience: 
Since 03.2016
IT Support Administrator
Sayed Kadhem Al Durazi & Sons B.S.C
•Support on maintaining company IT infrastructure. •IT helpdesk Support, Resolving escalated customer complaints without the need for team lead intervention. •Monitor the system daily and respond immediately to security or usability. •Collection of IT usage statistics. •Providing recommendations when it comes to improving the organisation’s IT systems. •Upgrade systems and processes as required for enhanced functionality and security issue resolution. •Office o365 supports and creating user name and configuring •Responsible for daily data backup and retrieval scheme. (GFI Backup Solution) •Installing and configuring computer hardware, operating systems and applications. •Study and evaluate for appropriateness both commercial and open source security tools. And implement for maximum protection across the servers and services •Troubleshooting system and network problems and diagnosing and solving hardware/software faults. •Installations of printers, scanners and other peripherals devices. •Setting up new user’s accounts and profiles and dealing with password issues. •Documenting troubleshooting and problem resolution steps. •Perform miscellaneous job-related duties as assigned by the IT Manager. •Work extra hours to meet deadlines, as required and where reasonable •Applying patches in accordance with company procedures. •Monitoring of the Internet and email usage of company employees.
06.2015 - 02.2016
IT Helpdesk Administrator
HCL Infosystem Ltd
• Create and verify backups of data. • Data Analysis. • Review application logs. • Respond to and resolve help desk requests. • Upgrade systems and processes as required for enhanced functionality and security issue resolution. • Diagnose and resolve technical issues • Formatting and installations of computers. • Assembling and cabling computer devices a. • Installations and configuring of software as required by the clients. • Installations of printers, scanners and other peripherals devices. • Setting up and configuring new core servers for the clients.
06.2014 - 06.2015
Remote Support Engineer
Lester Infoservices Pvt.Ltd
• Research and identify solutions to software and hardware issues • Diagnose and troubleshoot technical issues, including account setup and network configuration • Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue • Properly escalate unresolved issues to appropriate internal teams • Provide prompt and accurate feedback to customers • Refer to internal database or external resources to provide accurate tech solutions • Ensure all issues are properly logged • Prioritize and manage several open issues at one time • Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Prepare accurate and timely reports • Document technical knowledge in the form of notes and manuals • Maintain jovial relationships with clients
I am have 12+ Years experiences in IT field. I got award best employee of the month by my current company.
06.2004 - 04.2007
Electronics and communication Engineer
Government polytechnic COllege
englishgood level
More information
Bo - Bonthe - Freetown - Kabala - Kailahun - Kambia - Kenema - Koidu - Magburaka - Makeni - Moyamba - Port Loko - Pujehun - Waterloo - International
Place of residence : Tirunelveli
Permanent contract

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