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Technical Operations Manager at Energicity

Published on 01.07.2022


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Industries :
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Job Ad & Profile Description

Position : Technical Operations Manager at Energicity

Energicity has enlisted Shortlist Professionals to assist with the recruitment of a qualified and experienced Technical Operations Manager.

The Technical Operations Manager is a self-motivated, analytical, and highly organized professional with a proven track record of problem-solving and team leadership. 

The Technical Operations Manager is accountable for the administration and effective running of the Maintenance and Field Metering organizations. 

The Technical Operations Manager understands the operation and objectives of the company and more particularly of the Technical Operations organization; translates them into clear instructions and priorities; plans and mobilizes their team to ensure a high level of electricity delivery for our customers. 

The Technical Operations Manager demonstrates leadership by developing the skills of team members by providing learning and development opportunities for them.


  • Coordinate and collaborate with internal and external stakeholders for T.Ops including defining operational priorities, reporting on system performance, and participating in various task forces to define strategic direction.
  • Perform Engineering data analysis on system performance to diagnose the root cause of system failures, identify gaps, develop recommendations, organise Failures Modes and Effects Analysis (FMEA) workshop with teams and prioritize interventions accordingly.
  • Ensure quality assurance & quality control (QA/QC) of operating sites; debrief with teams after major fixes; and ensure team’s strict adherence to identified procedures.
  • Leverage data to predict and plan the replacement of system components; and plan for seasonal demands (i.e., rains and thunderstorms) on technical operations.
  • Creating Maintenance and Field Metering tickets, tracking tickets, and extracting trends to facilitate better planning and resource utilization.
  • Define career ladder and superintend career development for Community Technicians and Segment Technicians; develop plans, programs, and coaching for the development of the team.
  • Oversee resources planning, budgeting, forecasting, inventory, expense management, submission of POs and implementation of cost-aware initiatives and processes within the TOPs team.
  • Implement warranty claims, and battery replacement procedures.
  • Continuous improvement and team learning which includes; understanding and implementing new tools, methods, and processes for improved outcomes.
  • Holding the team accountable for company values including excellence, communication, learning, and honour.
  • Cultivate a culture of safety within the team by ensuring that operations performed on mini-grids comply with Energicity’s Occupational Health and Safety (OHS) guide and industry safety standards.
Required profile for job ad : Technical Operations Manager at Energicity

Professional and Academic Background:

  • A bachelor’s degree in Electrical Engineering
  • A minimum of 5 years of combined experience in Solar Maintenance Operations and Management – demonstrable track record of managing large teams, change management and leading teams to deliver excellent results
  • A strong understanding of operations on solar PV systems, generators, and power grids.
  • Strong data analysis skills

Qualities needed:

  • Entrepreneurial drive, excellent communication, and interpersonal skills with demonstrated ability to work in a dynamic and collaborative environment.
  • Ability to work in a fast-paced environment, adapt and roll out new ideas quickly
  • Customer-centric mindset
  • Team management and strong collaborative leadership skills
  • Strong Analytical Thinking, Problem Solving and Decision-Making Capabilities

The core values of our company are:


  • Everything we do must be of the highest quality from building and maintaining solar systems to our software systems, to our documentation.  We double and triple-check our own work and each other’s work.  We take responsibility for making things great; we also take responsibility and fix things immediately with anyone who is impacted if anything is less than great.


  •  we strive to always be learning as an organization and as individuals.  We are solution-oriented in all things.   If there’s a problem, we’re always looking at ways to fix it.  If there’s not a problem, we’re always looking for ways to innovate to be the best we can be.  We set up experiments and tests to try to do things better, we learn when things work, and we learn when things don’t.  We aren’t afraid to fail, we ARE afraid not to learn.

Teamwork –

  • We value our team and we value each other.  We have each other’s back.  We communicate when something is working well and on track, we over-communicate when something is not working well or on track.  We trust each other and trust that we are all working for the good of the company – and if something isn’t working the way we think it should, the course of action is to communicate, be solution-oriented, and have each other’s back.


  •  Just as we honor each other, we honor the communities in which we work.  We respect our clients, we respect our stakeholders.   We recognize that we are working across multiple cultures and that we try to understand each other’s perspectives – knowing that it is our differences that make us the best. We may not always agree with each other, our customers, and our stakeholders, but at the core of every interaction must be respected.

Please be aware of fraudulent recruiting scams, do not send money to anyone suggesting they can provide employment

Job criteria for job ad : Technical Operations Manager at Energicity
Job category :
Industries :
Engineering, development studies
Employment type :
Permanent contract
Region :
Experience level :
2 to 5 years
Educational level :
Number of Position(s) : 1

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