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IT Operations Manager

Published on 21.11.2020

Company

Website : https://www.meltgroup.com/en/
Industries :
IT, software engineering, Internet
Maintenance, servicing, after-sales services
Cleaning, security, surveillance
Services other
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Melt Consulting was established to provide staff to an important american company for its projects around the world. The client... read more

Job Ad & Profile Description

Position : IT Operations Manager

Reporting to the General Manager in country and Director of Global Operations, the IT Operations Manager supervises staff to ensure operations plans including 100% of system availability 24/7, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives. He/she also works on various IT developmental programs that would help the immigration control system reach newer heights.

Principal Duties and Responsibilities

  • Oversee all IT-related purchasing and budget usage; works with Accounting to develop budget.
  • Review status reports and manages production of Technical Coordinator, Advanced Support Specialist and Software Developer and addresses issues as appropriate.
  • Lend expertise to internal teams and task forces.
  • Participate in all programs and enforces standard company policies and procedures.
  • Review management evaluations for consistency.
  • Manage human resources within the IT department in liaison with the General Manager. Motivate the staff to perform well.
  • Set annual targets related to IT operations and monitor the overall performance of the entire department.
  • Communicate with the client for service level agreements and ensure that they are monthly met.
  • In consultation with the General Manager, design and implement IT policies.
  • Anticipate future system needs and identify proactive solutions to satisfy needs.
  • Come up with innovative ideas and keep current of the latest technology.
Required profile for job ad : IT Operations Manager
  • Masters’ in computer science or related field; combination Bachelor degree and work experience also acceptable.
  • Must be fluent in English (writing and speaking).
  • Project management experience required; two years experience with deployedimmigration control software and hardware a plus. Networking and data center infrastructure experience required. Software development experience a plus.
  • MS- SQL, Crystal Report, Microsoft.net (visual studio) MS project, or MS Visio a plus.
  • Experience working overseas, preferably in Africa; experience with the use of biometric technologies or data mining is a plus.
  • Excellent written and spoken communication skills required; strong work ethic – professionalism, responsibility, and proactive/problem solving; experience working with and supervising a team.
Job criteria for job ad : IT Operations Manager
Job category :
IT, new technologies
Management
Industries :
IT, software engineering, Internet
Services other
Temporary work, recruitment
Employment type :
Permanent contract
Region :
Bo - Bonthe - Freetown - Kabala - Kailahun - Kambia - Kenema - Koidu - Magburaka - Makeni - Moyamba - Port Loko - Pujehun - Waterloo
Experience level :
2 to 5 years
Educational level :
Master
Number of Position(s) : 10

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