Google Play

Functional Support Specialist

Published on 14.01.2022


Website :
Industries :
Advice, audit, accounting
Services other
Government services
Job ads : See our Job Ads
FREEBALANCE is a foundation of smart government is good governance. This can only be accomplished with sound fiscal management and citizen... read more

Job Ad & Profile Description

Position : Functional Support Specialist

FreeBalance is looking for a Functional Support Specialist to join its team in Freetown, Sierra Leone. The Functional Support Specialist will work directly with customers to provide application support for the company’s suite of Government Resource Planning (GRP) solutions. The ideal candidate will be an experienced customer support professional that can operate in a fast-paced environment.

Main Responsibilities:

  • Work with customers to understand requirements and issues and direct them to the proper solution in a timely manner using a centralized customer support system.
  • Reproduce errors, issues or bugs as a part of a case investigation to determine whether the case is a product issue, enhancement request or request for professional services.
  • Serve as point of contact for customer investigations and troubleshoot or solve basic and complex customer issues logged in the customer portal.
  • Provide knowledge transfer and training by sharing good practices and lessons learned with team members and contribute to the FreeBalance knowledge base.
  • Liaise with the local project team, research & development or other departments on complex issues and involve the appropriate people to support case resolution when required.
  • Work with other departments to produce and maintain technical, user, and training material in accordance with the company's documentation standards.
  • Provide regular reports to local project team and regional management on status of cases and recommended next steps for resolution. Escalate cases as required.
Required profile for job ad : Functional Support Specialist


  • Experience supporting one or more core business areas, including Public Financial Management, Government Treasury Management, Government Receipts Management, Government Performance Management, Public Expenditure Management, Civil Service Management.
  • Bachelor's degree or equivalent in Accounting, Finance, Business, Management Information Systems or other related field or comparable work experience.
  • Ability to multitask and perform effectively under pressure with multiple priorities and deadlines.
  • Customer case management skills including attention to detail, focus, and good judgment.
  • Demonstrated analysis and problem-solving skills and software troubleshooting expertise.
  • Understanding of enterprise application architecture and functional requirements.
  • Previous experience at a software company and experience supporting ERP solutions.
  • The successful candidate MUST be able to speak, read, and write English fluently. Other languages considered an asset.
Job criteria for job ad : Functional Support Specialist
Job category :
Accounting, controlling, finance
Industries :
Advice, audit, accounting
IT, software engineering, Internet
Employment type :
Permanent contract
Region :
Bo - Bonthe - Freetown - Kabala - Kailahun - Kambia - Kenema - Koidu - Magburaka - Makeni - Moyamba - Port Loko - Pujehun - Waterloo
Experience level :
2 to 5 years
Educational level :
Number of Position(s) : 1

Share this offer with your network

Other jobs that might interest you

Senior Account Officer- Management

12/01/22 | DANGOTE GROUP

We are looking for a Senior Account Officer- Management. Responsibilities: Management Reporting. Back-up Vendors Balances Review, Reconciliation & Clearing. Monthly Ageing & SFP Analysis Preparation & Submission. Assist Preparing monthly Cash ...

Region of : Bo - Bonthe - Freetown - Kabala - Kailahun - Kambia - Kenema...

Finance & Administration Officer

21/01/22 | IPA

The Sierra Leone country office in Freetown is seeking a dedicated and experienced Finance and Administration Officer to lead its finance unit and drive its financial processes. This officer will also oversee administrative tasks done by an associate and ...

Region of : Bo - Bonthe - Freetown - Kabala - Kailahun - Kambia - Kenema...

Principal Account Officer

12/01/22 | DANGOTE GROUP

Key Duties & Responsibilities Review billing documents not released to accounting, check billings not passed to F1 in SAP, check dispatches yet to be billed. Assist in preparing month end financial statements. Provide supervisory roles to all Finance ...

Region of : Bo - Bonthe - Freetown - Kabala - Kailahun - Kambia - Kenema...